Nammabilling’s Customer Satisfaction Policy
At Nammabilling, we strive to provide quality software (hereinafter termed Software or products) as envisaging speedy, reliable, and affordable solutions to help in your business and professional life. We also aim to provide you with customized affordable pre & post-sales, ancillary services, and consultancies (hereinafter termed as services). There are a number of options available in the market, we appreciate and thank you for giving us your business. We have developed this policy that describes what we will do should we fail to meet your expectations or if your expectations are out of our scope.
Refund Policy for Software
Annual Subscriptions.
If at any time during your first month of using our software, you are dissatisfied, please let us know your concern. We will do our best to address your concern, provide an available solution, work around it, or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a HALF REFUND for your purchase, and downgrade your account to the Basic plan for that service with limited access.
Return in case of discontinuing/break/alteration of any functionality
We want you to be happy with our service throughout your entire contract and not only for the first 30 days. So we go beyond that, If at any time during your contract we remove, break, or discontinue functionality that was available at the time you signed up for your contract, please notify us immediately. If we fail to address it in a timely manner to your satisfaction, we will offer you a PRO-RATED REFUND for the remaining contract.
Return in case of customization of any product
As you know we are a web-based software company and our products are standard on a global basis. However, in some cases, based on your requirement we may have to do customization development of some features specific to your needs. We may have to charge an additional fee for the customization over and above the standard price. Upon your acceptance of the customization, our deliverables are completed. In such a case, we will not be able to process any refund.
Auto-Renewal.
For your convenience, your subscriptions will auto-renew until you cancel the product. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to you with the payment mode you opted for. Products will only be renewed upon the receipt of the payment. Similarly, after each renewal, we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that in some cases customers forget to cancel a service/product and they no longer want to continue until it has already been charged. In such cases, you can contact us for the cancellation of business days of the renewal of the product and we will still process your cancellation and give you a HALF REFUND.
Refund Policy for Services
Annual Subscriptions.
If at any time during your first month of using our services, you are dissatisfied, please let us know your concern. We will do our best to address your concern, provide an available solution, work around it, or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a HALF REFUND for your service purchase.
Return in case of discontinuing/break/alteration of any service element
We want you to be happy with our service throughout your entire contract and not only the first 30 days. So we go beyond that if at any time during your contract we remove, break, or discontinue any element of service that was available at the time you signed up for your contract, please notify us immediately. If we fail to address it in a timely manner to your satisfaction, we will offer you a PRO-RATED REFUND for the remaining contract.
Return in case of one-time or customized service.
We offer services that are standard in nature. However, in some cases based on your requirement, we may have to do customization in the service element. We have to incur costs for the in-house development of the skill set required for such customized service and the development of some features specific to your needs. We may have to charge an additional fee for the customization over and above the standard price. In such a case, we will not be able to process any refund.
Auto-Renewal.
For your convenience, your subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to you with the payment mode you opted for. Services will only be renewed upon the receipt of the payment. Similarly, after each renewal, we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that in some cases customers forget to cancel a service they no longer want to continue until it has already been charged. In such cases, you can contact us for the cancellation of business days of the renewal of the service and we will still process your cancellation and give you a HALF REFUND.
Exception to our Refund Policy
Please note that we will not entertain a request for a refund (HALF or PRO-RATED) when we have suspended or terminated your access to Nammabilling Services/products due to a violation of our Terms of Service.
If you have any questions, please e-mail at support@nammabilling.com.
